Returns: Terms & Conditions
Items must be sent back within 7 business days of receiving your items.
Items must be unworn and unwashed with all tags and labels attached, in its original packaging.
Items can only be returned back to us for store credit or exchanges. Store credit is valid for 12 months.
Items must be full priced. All sale items are final and cannot be returned or exchanged.
What can't be sent back?
Items of unsuitable quality - no fake tan, makeup, animal hair, deodorant or perfume marks.
If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.
Sale items
Items must be full priced. All sale items are final and cannot be returned or exchanged.
Faulty Items
If you have a faulty or damaged product please request a return via emailing support@segmentcollective.com please include a picture of the deemed fault and your order number.
Shipping
The cost of return shipping for exchanges and other returns is at the customer's expense – this is non-refundable. A return satchel is required to be provided by customers wishing to exchange their items.
**Please note that the goods are your responsibility until they are returned to Segment Collective. We will not be able to provide a store credit/exchange on item/s that are not received or are lost in transit. We highly recommend returning items through traceable mail (i.e. a tracking number).